Email Answering Services

Professional IT are highly trained and proficient in handling customer-initiated telephone calls for client specific programs ranging from providing billing information, product or service information, aggregating response to direct marketing advertisements, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc. In a nutshell, Professional IT inbound voice based service offering includes:

Answering Service

• Phone Answering Service
• Welcome answering Service
• Product Information Requests
• Toll Free- 800 Answering Services
• Medical Answering Services

Technical Support/ Help desk services: Professional IT's technical support offerings include round-the-clock or working hours basis technical support and problem resolution for computer hardware, software, peripherals and Internet infrastructure manufacturing companies and other business. These include installation and product support, up & running support, troubleshooting and usage support etc. The help-desk services provide technical and non-technical problem resolution services. Professional IT services include-

Troubleshooting for products and services
Complaint and suggestions registration

Customer support services: Professional IT customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on round-the-clock or working hours basis. The wide range of services offered by Professional IT include-

• Customer Service Application / Claims processing
• Feedback collection for products / service / campaign etc
• Polling / Media analysis and surveys
• Subscription services- new and renewal
• Effective up-selling and cross-selling to existing customers during call
• Product enquiries and information- general and specific
• Pre-sales, Post-sales & Order fulfillment for products and services
• Order taking and Sales processing
• Up-selling and Cross-selling
• Documentations and payment queries
• Post-sales product support – general and specific
• Registering changes in customer account information etc.
• Billing Information
• Payment information
• Handling queries on account balance
• Guiding customers in collecting information
• Inquiry Service
• Product / Service information requests
• Dealer and service center locator information service
• ATM / POS locator service, etc.
• Enrollment and reservations services
• Welcome calls, registration and enrollment for campaign and events etc.

Email Services - Plans and Prices

Standard Features:

• Setup Cost USD 240/ desk
• Live Online Call Reports
• Email of Call Reports
• Reporting to Customer's CRM
• Local or Toll Free Phone
• Voicemail with Custom Greeting
• Dedicated Phone Lines
• Agents with Neutral Accent
• Strong Data Security

You are welcome to contact Professional IT at: lifesmile@gmail.com